LRN Perspectives

The Cultural Nuances of Operating a Global Ethics & Compliance Program: Jo Anne Hennigan of Michelin

May 23, 2019 LRN Corporation


On this episode of Principled, host Marsha chats with Jo Anne Hennigan, Ethics Director at Michelin. Jo Anne tells us about her background as a litigator, and the skills she gained in that position that would eventually translate to her role in corporate compliance and ethics. Jo Anne discusses her experience abroad as a lawyer in France and the incredible value of that exposure to different cultures and perspectives. She also talks about her role as a female lawyer in a male-dominated industry, her strategies for representing Michelin well within the company, and the intriguing potential of global ethics strategy


  • [04:17] How did having different cultural lenses influence a global ethics program
  • [04:25] The global scope forces you to examine company ethics as they relate to specific regions. There are a lot of different ways that you can approach ethics and compliance. These approaches are by no means the same from company to company, or even prevalent throughout the entire history of just one company.
  • [05:50] What are some of the challenges and opportunities that women of authority/influence face in a compliance and ethics space
  • [06:12] People will sometimes doubt your skills, your knowledge, your ability until you prove yourself. But you do know what you’re doing and you just get down to business.
  • [07:39] How has listening been a compelling strategy for corporate representation
  • [08:00] You can only be privy to the issues, facts, and solutions when you’re listening to the people who are right in the thick of these realities. It’s important to continue listening, even when you think you’ve heard enough and to keep an open mind to hear others’
  • [10:18] How do you create a scalable strategy around training and communications? What are the pillars of success for Jo Anne’s program and listening strategies
  • [10:35] This topic is connected to the matter of global (centralized) versus local (distributed) model. Heavy reliance on the distributed model allows for messages to be tailored to people in various geographies.
  • [12:57] What are some anticipated global ethics strategy priorities over the next decade
  • [13:13] It’s important to utilize the science of behavior (both individual and organizational) to inform how to approach constituents. Science would provide concrete evidence for how to effectively communicate, and would keep leaders from relying on instincts or anecdotes.

  • Don’t miss our next episode! Be sure to subscribe to Principled on Spotify, Apple Podcasts, Google Play or wherever you listen to podcasts.
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