This LRN article, reprinted from Risk & Compliance Magazine, discusses the need for front-line managers to have tools and resources to practice how to listen effectively and to respond.
Discoveries from the article include:
Managers and supervisors are the best champions of a company’s culture. They are in the most influential position to have difficult conversations.
SPEAK OUT CULTURES
A corporation’s track record of fairness and transparency is directly correlated to whether an employee feels comfortable speaking out.
Establishing a trust score for your leaders can help them achieve a high-trust environment that provides the latitude to take healthy risks.
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